Backup policy, Do you provide backups?

You are responsible for your backups and web content.

For backups that we do provide, our backups are provided as a courtesy and we do not guarantee our backups. It is recommended that you make your own backups as extra protection.

We create our own weekly backups of shared servers of accounts that are under 10gb and 50,000 inodes. We can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups. Our backups are made every week on a random day, and only the newest backups are kept. We make no guarantees about our weekly backups, and we do require a GH¢ 65 fee to restore the backups. If you can provide your own backup file, then the fee is GH¢ 0 (free).

Shared and Reseller

We create our own weekly backups of shared servers of accounts that are under 10 GB and 50,000 inodes.

Windows Shared

We create our own weekly backups of Windows shared servers.


We do not make backups of your server's OS or data at any time. You are responsible for maintaining the data and backups of any changes made to the OS. In the event of a catastrophic failure, we will return the server to its original configuration as quickly as possible to allow you to restore the configuration and data from the backups you maintain.

Linux Dedicated Servers

We do not make backups of dedicated servers, however, there are many options for making your own backups.

By default, new servers are set up with RAID 1, which mirrors data on two hard drives. This is not a replacement for making backups, however.

If you would like your server set up differently, or would like something other than RAID 1, please contact and we can assist you in setting up an appropriate solution.

What if my account was suspended?

If your account is suspended less than 1 week before we run backups, your account will still be backed up!

If you are suspended for more than a week when we run backups, your old backup will be erased and you will not be included in the new backups. Thus, we will have NO backups for your account. So, it is very important that you maintain your own backups.

How do I restore my own backup?

A partial backup (home directory backup) can be restored in cPanel, the same place where you made the backup.

A full backup must be restored by the root user for the server. We will restore your full backups for free.


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