Order Processing Duration Update

As part of our drive to provide the best possible service delivery, we constantly aim to reduce our service response times, which includes our average ticket response times and the amount of time it takes for orders to be processed. However, while we do this, it is imperative that we set realistic targets for ourselves. That being said, we have ... Read More »

2nd Jul 2013
Update to Billing Policy

We have updated the section of our terms of service relating to billing and payment overages. Our billing policy has been updated to clearly define the amount in excess of the actual amount billed that will be considered a payment overage.This update has become necessary in order to prevent attempts to circumvent the minimum allowable deposit that ... Read More »

15th Jun 2013
Vulnerability Update

In spite of our previous malware notifications, we are still detecting a large number of outdated scripts on a number of accounts hosted with us. We would strongly recommend that you update your cms scripts (ie. Wordpress, Joomla, Drupal etc.) as soon as possible - in fact immediately! - as older versions of these applications contain known ... Read More »

13th Jun 2013
Security Policy Update

We have updated the security policies for cPanel shared servers. Starting today, we are enforcing the use of strong passwords on these servers, and only passwords that meet a minimum strength criteria will be permitted for use on cPanel accounts. This security update extends to the following: cPanel accounts E-mail and FTP accounts MySQL ... Read More »

12th Jun 2013
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