We'd typically attempt to contact the Current Registrar's Whois server for the Administrative Contact details every hour for up to 24, and attempt to obtain this manually. In almost all cases, we will be able to send an email to the Administrative Contact within 48 hours. Upon initiating a Transfer, our system sends an email to the Admin Contact of the domain name as it appears in the Whois server of the Current Registrar. In case the Admin Contact does not receive the authorization email after placing a Transfer, you may request that we resend the authorization email by sending an email to email@example.com
There might be instances where the Admin Contact email address was changed after the Transfer request was placed. In such a case, you would need to have us resend the authorization mail. This would cause our system to:
- invalidate the previous request,
query the Current Registrar's Whois server again for the Administrative Contact email address, and
- mail him/her a fresh authorization request.
Each time we resend the authorization email, the system would repeat the above mentioned process.
After receiving approval from the Admin Contact, our system checks whether any lock exists on the domain name. If the domain name is locked, the Transfer request displays Action waiting for domain to be unlocked status. This may happen due to either:
a 60-day Transfer lock post Registration or previous Transfer, or
a lock placed at the Current Registrar.
In case of a 60-day Transfer lock, you will have to cancel the Transfer and wait for the lock period to elapse. In the latter case, you need to have the domain name unlocked with the Current Registrar.
The system automatically checks every hour if the domain name has been unlocked, and processes the Transfer (once the domain name is unlocked).
The Transfer order would automatically fail if the domain name is not unlocked within 7 days (from the moment its corresponding Invoice is settled).
Once the Administrative Contact has approved the Transfer request sent, the the Current Registrar needs to approve the transfer before it will be finalized. Ideally, your domain name should transfer in 5 days, from the time this status is displayed.