The following FTP information can be found in the welcome email we send after you pay for your new hosting account. Your FTP username and password are the same as your login credentials for cPanel.
- FTP Host/Address: (site IP address or domain name)
- FTP User: (cPanel/FTP username)
- FTP Password: (cPanel/FTP password)
- Port: 22
- Path/directory: (blank*)
*Leave this field blank, unless you want to automatically load a particular subfolder in FTP. For example, you may want to automatically load the public_html folder if you have cPanel or httpdocs if you have Plesk. See below for more information on important folders.
For example, some FTP programs will work if you leave the port number empty, while others require that you enter port 22. Just be aware that each program handles the input slightly differently or requires it to be entered a certain way.
Directory Information
Though document roots are usually defaulted for some FTP clients, it is helpful to know where to begin the file path.
Uploading
To upload to your primary domain's web site, always place your files inside the public_html folder.
To upload to your Addon or subdomain's web site, always place your files inside the document root folder (which would typically be inside public_html, unless otherwise specified during creation of the addon/sub domain).
More details on which folder to upload your content to:
Connection Issues
The maximum number of connections from one IP is 8. If you are seeing an error stating that there are too many connections, please check to see if you are connected by another device. If not, try closing out your FTP program completely.
FTP Troubleshooting Tips
If you are experiencing trouble connecting to your FTP program, please be sure to try the following:
- Toggle your computer's (or your FTP program's) firewall
- If your FTP program has a "Passive Mode," try toggling it off and on
