Knowledgebase

 403 Forbidden or No Permission to Access

A 403 Forbidden error means that you do not have permission to view the requested file or...

 Apache Handlers, Running html as php

Apache handlers allow you to control what Apache will do with certain file types. When Apache...

 Apache Modules on our Shared Hosting Servers

  core.c   mod_authn_file.c   mod_authn_dbm.c   mod_authn_dbd.c   mod_authn_default.c...

 Changing your cPanel style

Login to cPanel and click Change Style. Click the radio button under the style you like....

 Creating a URL redirect

WARNING Never create a redirect for domain.com to www.domain.com or from domain.com to...

 Custom error pages

To create a custom error page for your account, please login to cPanel and click Error Pages,...

 Do you have a manual for cPanel?

Yes, a manual for cPanel is available. Go here to view it.

 FTP Settings and Connections

The following FTP information can be found in the welcome email we send after you pay for your...

 File Manager Getting Started

If you want to upload files quicker, and have more options as well as control we recommend...

 How Do I Create and Remove an Addon Domain?

An addon domain is a fully functional domain that can be created from within your control panel....

 How do I Add/Remove an email account?

To create an email account for your domain in cPanel: Log in to cPanel. In the Email section,...

 How do I add another domain to my Account?

Some DT shared Linux web hosting plans allow you host multiple domains on the same account. To...

 How do I backup / restore / move from one cPanel host to another?

How can I restore my site with old/previous content? Please submit the restore form and we will...

 How do I change my Control Panel Username

Shared Unfortunately, you may not change the user name associated with your control panel. Once...

 How do I change the password for my hosting control panel?

There may be times where you would like to change the password of your account. It is recommended...

 How do I manage my Shared hosting account?

We offer cPanel to manage your Shared Web Hosting account. You can learn more about cPanel here

 How to backup/restore your MySQL database

If you run a database driven website, it is important to backup your databases, periodically. You...

 How to change DNS zones (MX, CNAME, and A records)

DNS (Domain Name Service) converts human-readable domain names (for example, example.com) to...

 How to change Permissions (chmod) of a file / folder

Permissions can be very important when it comes to hosting your website. Permissions can allow...

 How to change permissions (chmod) of a file

Permissions can be very important when it comes to hosting your website. Permissions can allow...

 How to connect to the MySQL Database

Configuration Settings: Host name = localhost (literally put localhost)Database name =...

 How to connect to the MySQL Database remotely

Note: If connecting from your home computer, you need a MySQL client like Navicat,...

 How to create a Node.js application with cPanel using the Node.js Selector

The Node.js selector allows you to easily set up Node.js applications from the cPanel interface....

 How to create/edit/delete a file using the File Manager

There may be times when you wish to create, edit, or delete a file or folder in your account. You...

 How to enable Cloudflare

Log into cPanel. Under the Software/Services section, click the CloudFlare icon. Enter your...

 How to generate a Certificate Signing Request (CSR)

A Certificate Signing Request (CSR) is required in order to be able to install your SSL...

 How to generate/download a full backup

A full cPanel backup makes a copy of all of your files, email, databases, etc. Once initiated,...

 How to login to hosting control panel

Please note that you only get one login per control panel. If you create addon, parked and...

 How to upload a file using the File Manager

You may want to upload your files directly through cPanel. You can do this through the File...

 How to upload to an Addon or Subdomain

Option 1 In a FTP client enter this information. Host = add on domain name User =...

 How to use GZip

We support sending gzip files, or gunziping/gzipping files on the shared server. This is not the...

 Internal Server Error help, 500 error

Internal server errors can be caused by a few different things. Please check the Error Logs in...

 Location of common logs on cPanel servers

Apache Apache is the web server that is typically utilized by cPanel.  On cPanel servers...

 Monitor the servers's status

This can be done in cPanel, in the left hand menu. Scroll to the bottom and find the link for...

 PHP settings that cannot be changed

PHP has been configured to use the following settings on our shared and reseller servers: safe...

 Proxy access for cPanel, WHM, and webmail. Needed to bypass firewalls.

With your Linux Shared Hosting accounts, you have access to a control panel that contains the...

 Quick Install

 Secure hosting control panel login

To log in securely to your hosting control panel over SSL (data encryption), use "https" and the...

 What are my nameservers

Not sure what the names servers are for your website's domain name? Kindly refer to the welcome...

 What is a parked domain? How do I create and delete one?

Parked domains are additional domains which you host on your account. They will display the same...

 What is the difference between addon, parked, and sub domains?

A subdomain is a second website, with its own unique content, but there is no new domain name....

 Why can't I log into my cPanel, WHM, or webmail?

Most networks have a firewall setup to block access to the ports required for cPanel, WHM, and...

 WordPress Super Cache plugin

The WordPress Super Cache plugin generates static html files from your dynamic WordPress blog....

 phpMyAdmin Asking for Password

No need to be alarmed. This is typically caused due to a discrepancy between the account's system...